Returns & Exchanges

At Bold Bean Co, we want you to be obsessed with your beans. If your order arrives damaged or you are not completely satisfied with your purchase, please contact us within 14 days of receipt for a resolution.

1

Contact Our Team

Email our bean support team at [email protected] with your order number and a brief explanation of the issue.

2

Provide Evidence

For items damaged during transit, please attach a clear photograph of the packaging and the affected jars to expedite your claim.

3

Return Authorization

Once reviewed, we will provide you with a return authorization number and instructions on how to send the items back to our warehouse.

4

Refund or Replacement

After we receive and inspect the returned goods, we will process your full refund or ship out a fresh replacement batch immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing